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Shipping & Returns

 

Shipping

For all our UK customers, shipping is FREE unless stated otherwise.

All UK orders are dispatched using Royal Mail standard 2nd class post unless stated otherwise. You should receive your order within 2-3 working days. Orders are dispatched same day when possible, however during peak periods your order may be dispatched within 2-3 working days.

 

All orders outside the UK including USA, Europe, Asia and the Middle East are dispatched using Royal Mail and your order should be with you in 5-7 working days time. However, please be aware of your countries customs clearance - we are unable to control the timing your product takes to process in customs. Generally, customs are cleared instantly but can sometimes take up to 14-21 days. If you have any concerns - Please do not hesitate to contact us.

It is your responsibility to provide the full correct address of where you would like your item to be delivered. Failure to provide a correct and full address would mean there is a significant delay in receiving your item. Depending on your order size if we have to resend the items to you due to incorrect address you may be liable to pay a shipping and handling fee.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.